Responsible Gaming
The 1win responsible gaming policy breaks down all the tools set up to look out for you. The company operates with a Curacao gaming license, which means it must follow strict rules for player protection. It uses specific systems that automatically check for unusual betting patterns and confirm you are over 18. You also get direct options to set financial limits or take a break using self-exclusion. Getting to know these features is a great first step. Once you are familiar with the safety tools on the full Responsible Gaming page, you can confidently make a deposit.
Self-Exclusion and Gaming Limits
Self-Exclusion and Gaming Limits are probably two of the best features offered in the industry, as they give the player the freedom and control of setting and monitoring their own limits. Controls can be configured to manage their activity and gaming time. These limits include maximum spending, time windows and time-outs. Below are the features and tools provided to manage betting activity.
| Control Type | Duration Options |
|---|---|
| Temporary Break | 24 hours to 6 months |
| Permanent Self-Exclusion | Indefinite closure |
| Daily Deposit Limit | ₹500 to ₹50,000 per day |
| Weekly Spending Limit | ₹2,000 to ₹200,000 per week |
| Session Time Limit | 30 minutes to 8 hours |
Signs of Losing Control
There are several warning signs that gambling might be getting out of hand. Noticing them early can help prevent serious problems:
- Repeatedly depositing money to win back previous losses;
- Hiding your gambling activity from family or friends;
- Playing when you feel stressed, angry, or upset;
- Feeling anxious or empty when not gambling;
- Borrowing money or using credit to continue playing.
What to Do If You Lose Control
If gambling starts to control your life, take action right away. To regain balance and protect yourself, try these steps:
- Admit that you need help and make a clear decision to stop.
- Use the self-exclusion feature on your account.
- Contact a local support organization or counselor in Argentina.
- Remove all saved payment methods from your account.
- Tell someone you trust about your situation so they can support you.
Support Resources and Help Center for Indian Users
1win provides numerous support channels for players who face addition to gambling. The table below outlines the available resources and the corresponding response times.
| Resource Type | Contact Method | Response Time |
|---|---|---|
| 24/7 Live Chat | Click the chat icon on the homepage | 2-5 minutes |
| Email Support | [email protected] | 12-24 hours |
| Gaming Helpline | Find the toll-free number in your account | Instant connection |
| Complaint Form | Submit the form in the Help Center | 48-72 hours |
| Mental Health Links | Access links to NIMHANS and others | Direct access |
| Dispute Resolution | File a complaint with the licensing authority | 7-14 days |
Real-Time Gaming Behavior Monitoring Technology
An automated system operates behind the scenes to detect signs of risky behavior and intervene. Here’s what it looks out for:
- The system tracks your site activity and issues a warning after four hours of continuous activity;
- The system assists in identifying consistent losses by assessing your deposit and withdrawal amounts;
- An account will also be flagged for review if an individual places more than 100 bets in a single session;
- Deposits varying more than 200% of your average monthly deposit triggers the system;
- Continuous play for two hours requires a system-enforced 15-minute break.
